Abstract

Integrated management systems in enterprises are of interest to researchers, but at higher education institutions (HEIs) this issue has not been the subject of in-depth research to date. The main purpose of this article is to explore the integration process of standardized management systems (MS), namely quality MS (compliant with ISO 9001), environmental MS (ISO 14001) and energy MS (ISO 50001) at HEIs. The objectives are: (1) examining the reasons for integrating standardized MSs at HEIs, and (2) identifying the stages of the standardized MS integration process at HEIs corresponding to the Plan-Do-Check-Act (PDCA) cycle. To achieve this goal, a case study research strategy was adopted. One case, namely the University of Applied Sciences in Nysa, Poland, was analyzed. Multiple sources were used to obtain the data, and these were documentation, archives, interviews and participant observations. It was concluded that the main reason why the authorities of the analyzed HEI made the decision to integrate quality, environmental and energy MSs was to improve the university's performance. This research made it possible to identify activities carried out at the HEI in the process of MS integration which correspond to all stages of the PDCA cycle.

Keywords: higher education institution, integrated management system, ISO 9001, ISO 14001, ISO 50001

References

• Abad, J., Mondelo, P. R., & Sánchez-Toledo, A. (2011). Management systems integration - Spanish survey reveals key benefits. ISO Focus+, 2(1), 42-45.
• Ab Wahid, R. (2019). Sustaining ISO 9001-based QMS in higher education: a reality? The TQM Journal, 31(4), 563-577. https://doi.org/10.1108/TQM-12-2018-0185
• Basir, S. A., Davies J., Douglas, J., & Douglas, A. (2017). The influence of academic culture on quality management system ISO 9001 maintenance within Malaysian universities. Journal of Higher Education Policy and Management, 39(3), 320-340. https://doi.org/10.1080/1360080X.2017.1298199
• Beckmerhagen, I. A., Berg, H., Karapetrovic, S., & Willborn, W. W. (2003). Integration of management systems: focus on safety in the nuclear industry. International Journal of Quality & Reliability Management, 20(2), 209-227. https://doi.org/10.1108/02656710310456626
• Bernardo, M., Gotzamani K., Fotis, V., & Casadesus M. (2018). A qualitative study on integrated management systems in a non-leading country in certifications. Total Quality Management & Business Excellence, 29(4), 453-480. https://doi.org/10.1080/14783363.2016.1212652
• BSI. (2012). PAS 99:2012 Specification of common management system requirements as a framework for integration. British Standards Institution.
• Budzanowska-Drzewiecka, M. (2022). Studiowanie przypadków: metodyka postępowania badawczego. In: J. Bugaj, & M. Budzanowska-Drzewiecka (Eds.), Jakość kształcenia akademickiego (pp. 63-81). Wydawnictwo Uniwersytetu Jagiellońskiego.
• Bugdol, M., & Jedynak, P. (2015). Integrated management systems. Springer.
• Dahlin, G., & Isaksson, R. (2017). Integrated management systems - interpretations, results, opportunities. The TQM Journal, 29(3), 528-542. https://doi.org/10.1108/TQM-01-2016-0004
• Domingues, P., Sampaio, P., & Arezes, P. (2017). Management systems integration: survey results. International Journal of Quality and Reliability Management, 34(8), 1252-1294. https://doi.org/10.1108/IJQRM-03-2015-0032
• Ejdys, J. (2011). Model doskonalenia znormalizowanych systemów zarządzania oparty na wiedzy. Oficyna Wydawnicza Politechniki Białostockiej.
• Fichera, A., Volpe, R., & Cutore, E. (2020). Energy performance measurement, monitoring and control for buildings of public organizations: Standardized practices compliant with the ISO 50001 and ISO 50006. Developments in the Built Environment, 4, 100024. https://doi.org/10.1016/j.dibe.2020.100024
• Gheorghe, M., Chivu, O., & Funar, S. (2018). The importance of designing and implementing an integrated management system in ethnic higher education. Fiabilitate Şi Durabilitate, 1(21), 305-310.
• Holm, T., Vuorisalo, T., & Sammalisto, K. (2015). Integrated management systems for enhancing education for sustainable development in universities: a memetic approach. Journal of Cleaner Production, 106, 155-163. https://doi.org/10.1016/j.jclepro.2014.03.048
• ISO. (2015a). ISO 14001:2015. Environmental management systems. Requirements with guidance for use.> https://www.iso.org/standard/69426.html
• ISO. (2015b). ISO 9001:2015. Quality management systems. Requirements. https://www.iso.org/standard/62085.html
• ISO. (2018). ISO 50001:2018. Energy management systems. Requirements with guidance for use. https://www.iso.org/standard/69426.html
• ISO. (2023). ISO/IEC Directives, Part 1. https://www.iso.org/resources/publicly-available-resources.html?t=712usHn2eATZXjtj0c3FIJ16gvWZXP-_fykOV8H1WAolmA84oAGBwILzOVFUEc46&view=documents#section-isodocuments-top
• ISO. (n.d.). The ISO Survey 2020. Retrieved November 20, 2022 from https://www.iso.org/the-iso-survey.html
• Kafel, P. (2016). Benefits of management systems integration. Studia Oeconomica Posnaniensia, 4(10), 122-133.
• Karapetrovic, S., Rajamani, D., & Willborn, W. (1998). ISO 9001 quality system: an interpretation for the university. International Journal of Engineering Education, 14(2), 105-118.
• Kaynak, H. (2003). The relationship between Total Quality Management practices and their effects on firm performance. Journal of Operations Management 21(4), 405-435. http://dx.doi.org/10.1016/S0272-6963(03)00004-4
• Khanna, H. K., Laroiya, S. C., & Sharma, D. D. (2010). Integrated management systems in Indian manufacturing organizations. The TQM Journal, 22(6), 670-686. https://doi.org/10.1108/17542731011085339
• Pasvorarotkool, S., & Mongkon, S. (2020). Energy auditing assessment by ISO 50001 energy management standard in university building. Spektrum Industri, 18(2), 159-166. https://doi.org/10.12928/si.v18i2.18396
• Price, T. J. (2005). Preaching what we practice: experiences from implementing ISO 14001 at the University of Glamorgan. International Journal of Sustainability in Higher Education, 6(2), 161-178. http://dx.doi.org/10.1108/14676370510589873
• Sammalisto, K., & Brorson, T. (2008). Training and communication in the implementation of environmental management systems (ISO 14001): a case study at the University of Gävle, Sweden. Journal of Cleaner Production, 16(3), 299-309. https://doi.org/10.1016/j.jclepro.2006.07.029
• Sari, K. E., & Kamalia, S. (2019). The application of environmental management system based on ISO 14001 in Brawijaya Malang University. IOP Conference Series: Earth & Environmental Science, IOP Publishing, 340(1), 012027. https://doi.org/10.1088/1755-1315/340/1/012027
• Satolo, E. G., Calarge, F. A., & Miguel, P. A. (2013). Experience with an integrated management system in a sugar and ethanol manufacturing unit. Possibilities and limitations. Management of Environmental Quality, 24(6), 710-725. https://doi.org/10.1108/MEQ-10-2012-0068
• Statistics Poland. (2022). Higher education and its finances in 2021. Statistics Poland. https://stat.gov.pl/en/topics/education/education/higher-education-and-its-finances-in-2021,2,15.html
• Trierweiller, A. C., Bornia, A. C., Sobierajski Gisi, M. F., Spenassato, D., Severo-Peixe, B. C., & Ribeiro Rotta, M. J. (2016). An exploratory survey on the topic integrated management systems. Brazilian Journal of Operations and Production Management, 13(2), 184-193. https://doi.org/10.14488/BJOPM.2016.v13.n2.a5
• University of Applied Sciences in Nysa. (2020). Strategia PWSZ w Nysie na lata 2021-2024. https://arc.pwsz.nysa.pl/docs/dokumenty/814_uchwala_2-2020-2021_i_Strategia_137.pdf
• Yin, R. K. (2015). Studium przypadku w badaniach naukowych. Projektowanie i metody. Wydawnictwo Uniwersytetu Jagiellońskiego.
• Zeng, S. X., Shi, J. J., & Lou, G. X. (2007). A synergetic model for implementing an integrated management system: an empirical study in China. Journal of Cleaner Production, 15(18), 1760-1767. https://doi.org/10.1016/j.jclepro.2006.03.007
• Zeng, S. X., Xie, X. M., Tam, C. M., & Shen, L. Y. (2011). An empirical examination of benefits from implementing integrated management systems (IMS). Total Quality Management & Business Excellence, 22(2), 173-186. https://doi.org/10.1080/14783363.2010.530797
• Zutshi, A., & Sohal, A. S. (2005). Integrated management system: The experiences of three Australian organisations. Journal of Manufacturing Technology Management, 16(2), 211-232. https://doi.org/10.1108/17410380510576840